Refund policy
Returns, Refunds, Holiday Gifts & Order Dispute Policy
General Returns
Due to the specialty, electronic, and automotive nature of KnightDriveTV products, returns may be limited or subject to inspection, testing, restocking fees, or return authorization approval.
Returned items shipped within 10 days of delivery, opened, will be subject to a 20% restocking fee. Unopened returns shipped within 10 days of delivery with be subject to a 15% restocking fee. Beyond 10 days of receipt, no return is possible, due to small product changes/evolutions in production cycle.
Products showing signs of installation damage, modification, misuse, incomplete return packaging, or physical damage may not qualify for refund or exchange.
Electronics & Installed Products
Electronic products, infotainment systems, lighting systems, and installed automotive components may require troubleshooting prior to return approval.
Customers agree to cooperate with reasonable troubleshooting procedures before replacement or refund authorization is issued.
Exchanges & Replacements
We only replace items if they are confirmed defective, damaged, or approved for exchange by KnightDriveTV.
All exchange requests must first be approved through our support process prior to returning any item. Customers should contact Damian@KnightDriveTV.com to begin the exchange review process and receive return instructions if applicable.
Unless otherwise authorized in writing by KnightDriveTV, the original item must be returned and received before a replacement item, replacement part, or exchanged unit will be shipped.
Customers who require immediate replacement availability may choose to purchase a replacement item separately. Once the original item is received and inspected, any approved refund will be processed in accordance with our Returns & Refund Policy.
Returned items may be inspected for physical damage, installation damage, missing components, modification, misuse, or other conditions affecting exchange eligibility.
KnightDriveTV reserves the right to deny exchanges for products returned in incomplete, altered, abused, or non-serviceable condition.
Holiday Orders & Gift Purchases
Many KnightDriveTV products are specialty automotive components produced in limited batches, preorder runs, or build-to-order fulfillment schedules.
During high-demand periods such as Black Friday, Cyber Monday, holiday sales, product launches, or preorder campaigns, estimated fulfillment timelines may extend beyond standard shipping windows.
Customers purchasing products as gifts should carefully review estimated production and shipping timelines before ordering. KnightDriveTV cannot guarantee holiday, birthday, or event delivery dates unless explicitly stated in writing.
Order delays caused by production scheduling, supplier availability, testing, freight transit, customs processing, weather, or carrier delays do not automatically qualify orders for cancellation or refund.
We strongly encourage customers purchasing time-sensitive gifts to contact us before ordering if delivery timing is critical.
Delivery Disputes
If a shipment is reported as not received but carrier records indicate delivery confirmation, signature confirmation, Access Point pickup confirmation, GPS confirmation, or related proof of delivery, KnightDriveTV may require completion of carrier investigations and insurance procedures before issuing refunds or replacements.
False claims regarding delivery, payment disputes, or insurance affidavits may be referred to the carrier, payment processor, insurance provider, or applicable authorities where appropriate.
Chargebacks & Payment Disputes
Customers agree to contact KnightDriveTV directly regarding order concerns before initiating payment disputes or chargebacks.
Initiating a chargeback during an active carrier investigation, insurance investigation, troubleshooting process, or preorder fulfillment process may delay final resolution.
Refund Processing
Approved refunds are generally issued back to the original payment method. Processing times may vary depending on payment provider and financial institution policies. There is often some processing time before a refund is posted.
Refused Deliveries
Orders refused after shipment, abandoned at carrier pickup locations, or returned due to customer inaction may be subject to shipping deductions, carrier fees, return shipping charges, and restocking fees where applicable.